Terms and Conditions

These terms and conditions apply to the website www.zahli.co.uk. Please read website terms and conditions carefully before placing any order from the website. You should realise that by ordering products on this website, you approve to be bound by the website terms and conditions.


This website contains trademarks owned by Zahli Ltd and its affiliates to differentiate its merchandises and services. All these trademarks are proprietary property and should not be copied or simulated under national and international laws without any authorization of Zahli Ltd.

We make every effort to ensure that the information on the website is accurate and reliable. However, we are not infallible and we cannot always guarantee 100% accurate information due to any unforeseen circumstances. It is your responsibility to authenticate the information of the website before taking any action. We revise the information on the website on a timely basis and reserve the right to make any changes without any obligation to inform past, current and future visitors.  Under no circumstances or events is Zahli Ltd responsible for any type of damages arising from use of the information on the website.

By entering the website, you agree that you are using the website at your own risk and under no circumstances shall we be responsible for any damages, losses, failure in data transmission, computer viruses and errors. Furthermore, we do not accept any liability if the changes are made to the content of the website by unauthorized third parties.

Products demonstrated on the website are displayed on “as is” and “if available” basis. Zahli Ltd website may provide links to other websites not maintained or related to Zahli Ltd. These links are to be accessed at user’s own risk. Zahli Ltd is not responsible for any content provided by third parties and does not confirm their compliance with law or regulations.

The website may refer to products from other companies. These products and brand names are only used for identification and are trademarks of particular owners. Images of people and places, forms and other graphics are property of Zahli Ltd and should not be used without permission.

Graphic images, text and other navigation buttons on the website are property of Zahli Ltd and should not be copied, used or distributed without written permission from Zahli Ltd.

All terms and conditions are overseen by the Laws of England and Wales and you agree that English Courts shall have exclusive jurisdiction in any dispute. This website is only for use in the UK.

Product Terms and Conditions:

In Product terms and conditions following words and expressions shall have the following meanings:

Customer:  You, yours, buyer

Products: products delivered by Zahli Ltd.

Website: www.zahli.co.uk

1.    Placing and acceptance of orders

1.1    Once you have selected the items from the relevant categories for your final order, you are required to submit your order. Please ensure that the information inputted by you is correct before submitting your order. Once the order has been placed this information cannot be corrected.
1.2    At any time prior to submitting your final order you want to cancel the order, you should exit the window.
1.3    Once your order has been received, we will process your order and send email confirmation with your order details on the registered email address.
1.4    If the payment is not authorized you will be notified via an email.
1.5    Once your order payment has been authorized you will not be able to cancel your order. Furthermore, you will not be entitled for any refunds.
1.6    There may be delays in processing payments. This can take up to sixty days to deduct money from your account.

1.7 E&OE

1.7.1 Products and offers are subject to availability and prices and offers may vary from time to time.

2.    Prices and payments

2.1    Prices displayed on the website include VAT or are otherwise specified in writing.
2.2    Price for all items will be as listed on the website at the time you submit your order. The total price of your order shall be taken from your account once your order has been placed. We hold the right to cancel this agreement with you if we believe that the payment might be rejected at any stage or if authority for payment is declined.
2.3    In order to make the payment any of the listed methods on the checkout screen. It is your responsibility to ensure that card is valid on the payment date and you as a customer are authorized to use the card.
2.4    Your order will be directed automatically. Please ensure that you provide the correct postcode. On-line prices may differ from the prices at any events.
2.5    If you have a promotional code for Zahli Ltd, discounts will apply automatically if the promotional code is valid.
2.6    If you are not happy with the service or quality of the product, you can log your complaints on-line on the website with your order reference number.

3.    Changes to the order

3.1 Refunds will only be accepted and processed on items returned within 14 days.

3.2 All refunds will be made back to the payment card which was used to pay for the original order.

3.3 We will confirm via email when your refund has been processed. We are unable to offer Credit Notes.

3.4 If you are not completely satisfied with the item(s) you have ordered then we will give you a full refund provided that you return them to us within 14 days of receipt and in a re-sale-able condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.

3.5 We reserve the right to refuse a refund for the items returned that are not in a re-sale-able condition. If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons stated above.

4.    Order Delivery

4.1    We aim to deliver your order near to your anticipated delivery time & date.
4.2    Delivery can only be made on the agreed delivery time and place by you. Delivery destination and time cannot be changed once the order has been processed.
4.3    Large orders are subject to the decision of Zahli Ltd depending on your delivery destination.
4.4    We will only deliver to the entrance of the delivery address. Any deliveries carried in the property will only be made if you and driver both agree.
4.5     If you are not available to present to accept your deliver on agreed address provided in your order, we will not refund any money.
4.6    All products on the website are subject to availability. If your ordered product is out of stock, we may offer substitute product with comparable cost. Under these circumstances we may contact you to advise about unavailability of the product and offer a replacement. This may affect your final bill.

5.    Zahli Ltd’s liability

5.1    Under no circumstances will Zahli Ltd’s liability to the customer surpass the total price charged to the customer for any particular order.
5.2    Your statutory rights are not affected as a customer.

6.    Your status

You should be lawfully capable of committing to contracts and must be at least 16 years old.

7.    Voucher and promotion codes

7.1    All vouchers and promotional codes provided by Zahli Ltd are non-transferable and cannot be exchanged for cash.
7.2    Promotional codes can only be used on-line when paying using credit/debit card.
7.3    Zahli Ltd reserves the right to add or amend terms and conditions in terms of voucher codes.

8.    Suspension or termination

Zahli Ltd owns the right to suspend or terminate any user, if there is any breach of Zahli Ltd’s policies, terms and conditions.

9.    Franchises

Once your order has been processed it might be forwarded to one of the franchises, depending on where your order has placed your contract is formulated. This information will be included in your order confirmation email.

10.    Law and Jurisdiction

Any disputes in relation to Zahli Ltd’s terms and conditions shall be subjected to exclusive jurisdiction of the English courts.

For details please email: info@zahli.co.uk